The EU section of the thebetwins.com website (“Website”) is owned and operated by MOSSIE Kamil Sobczyński, ul. Gosławicka 1, 62-510 Konin, Poland (“THE BETWINS”).

Scope and Agreement on Terms and Conditions of Sale

This Website is available only for purchases made and delivered with the European Union. The purchase of products offered for sale on the Website indicates your agreement as the customer to follow and be bound by these Terms and Conditions of Sale and, in addition, to the General Conditions of Use of the Website and the Privacy Policy (collectively the “Terms and Conditions”). THE BETWINS may update the Terms and Conditions at any time without prior notice by posting them on this Website.

Orders may be placed on the Website only by customers in the European Union purchasing product not intended for resale.

Placing of Orders

Orders may be placed online at www.thebetwins.com, with or without creating a customer account. By placing any order, with or without registration, customer accepts the Terms and Conditions in force as of the date of the order.

THE BETWINS reserves the right to refuse or cancel any order and refund any purchase price paid prior to shipping for any reason.

Prices and Payment

All prices are in euro, excluding taxes and shipping costs (see "Shipping and Delivery"). Payment is due immediately upon confirmation of the order. Payments will be processed through PayU, through which it is possible to pay, via credit card or bank transfer. Any payments made by credit card are subject to the approval of the financial institution that has issued the credit card. An order will not be processed until payment in full is complete.

A receipt shall be included with the product shipment.

THE BETWINS reserves the right to modify the prices of products offered on the Website at any time without prior notice. Customer will be charged the prices displayed on the Website at the time the order was confirmed provided the product ordered is available. THE BETWINS reserves the right to reject or to cancel the order if the products are not available, are incorrectly priced or are otherwise incorrectly described.

Shipping and Delivery

Customer will be asked to select customer’s preferred shipment method. Delivery costs depend on the delivery service selected. Shipping costs for the selected shipment method will be displayed in the order summary on the Website. This amount will be payable by customer in addition to the price, including taxes, of the products ordered.

Products will be shipped to the physical street address specified in the order. Products cannot be shipped to post office boxes or APO/FPO addresses.

Returns, Exchanges, Refunds

Products may be returned for exchange or refund within fourteen (14) calendar days from the delivery date subject the terms and limitations set out in the Terms and Conditions. Customer is responsible for all shipping costs for returns and exchanges.

Products that are customized for the customer are not returnable under any circumstances and the sales of such goods are final.

For all other goods, returns may be made only according to the following terms and conditions.

The customer must request a Return Authorization by email to [email protected] with fourteen (14) calendar days of delivery of the products. Customer must ship the returned goods within fourteen (14) days of Return Authorization to the following address: ul. Gosławicka 1, 62-510 Konin, Poland. Returned products must be in their original condition. THE BETWINS has sole discretion in determining whether the products purchased via the Website are in original condition when returned. Please insure your return package for the full retail value of the item. THE BETWINS will not be responsible or liable if any return that is lost, misdirected or delivered late as customer shall bear the risks of the shipping chosen by the customer.


If a repair of a product is required, please send a request by email to [email protected] with a complete explanation of the repair that is required. An estimate of the cost of the repair and shipping instructions. Customer is responsible for the cost of the repair and all shipping costs.


THE BETWINS grants you a limited right to use this Website for your personal, noncommercial use only. You agree to comply with all applicable laws, statutes and regulations regarding use of the website. You may access and view the content on the website on your computer or other Internet compatible device, including mobile devices and tablets, and make single copies or prints of the content on the website for your personal use only.

Use by Children

The Website is not intended for users under the age of 18 and parents or guardians may not agree to use on their behalf. THE BETWINS does not knowingly collect personal identifiable information from users under the age of 18. Such users are expressly prohibited from submitting their personally identifiable information to us; any information submitted by such users will not knowingly be used, posted or retained by THE BETWINS.


The Website may contains links to third-party websites. Links to other websites are provided for your convenience and a link does not imply endorsement of, sponsorship of, or affiliation with a linked site by THE BETWINS. THE BETWINS does not control these other websites and cannot be responsible for the content or accuracy of the information or other material on these websites. THE BETWINS is not responsible for the contents of any linked site and does not warrant, represent, or assume responsibility or liability for the accuracy, security, completeness, or operation of any linked site or any information or other materials downloaded from or contained on or in any linked site. Before using other websites or disclosing personal information to them, you should examine the terms and conditions of those websites, as they may differ from the THE BETWINS Website.

Disclaimer, Limitation of Liability

The THE BETWINS Website, its content, and any information available on or through the Website are provided “as is” and “as available” and without any representations or warranties of any kind, to the fullest extent permitted pursuant to applicable laws, of accuracy, reliability, title, merchantability, non-infringement, fitness for a particular purpose or any other warranty, condition, guarantee or representation, whether oral, in writing or in electronic form, including but not limited to the accuracy or completeness of any information contained therein or provided by the website.

THE BETWINS does not represent or warrant that access to the Website will be uninterrupted or that there will be no failures, errors or omissions or loss of transmitted information, or that no viruses will be transmitted. Without limitation, THE BETWINS does not warrant the accuracy or completeness of any information provided through the Website.

THE BETWINS shall not be liable to you or any third parties for any direct, indirect, special, consequential or punitive damages allegedly sustained arising out of this agreement, including but not limited to: the providing of services hereunder, the delivery or non-delivery of information, the sale or purchase of any goods or service, your access to or inability to access the Website, including for viruses alleged to have been obtained from the website, your use of or reliance on the service or any of the merchandise, information or materials available on the Website, regardless of the type of claim or the nature of the cause of action, even if advised of the possibility of such damages.

You hereby agree to release THE BETWINS, its officers, managers, members, employees, and agents from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with your use of the website. If the foregoing limitations are held inapplicable or unenforceable for any reason, you agree that the maximum liability of THE BETWINS to you for any type of damages shall be limited to €100.00.

You are entirely responsible for the security and confidentiality of your password and account. Furthermore, you are entirely responsible for any and all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security of which you become aware. You are responsible for taking precautions and providing security measures best suited for your situation and intended use of the Website.


THE BETWINS may terminate, change, suspend, add to or discontinue any aspect of the Website or the Website’s services at any time, in its sole discretion, and without liability to any user. THE BETWINS may restrict, suspend or terminate your use of or access to the website and/or its services if we believe you are in breach of or are attempting to breach our terms and conditions or applicable law, or for any other reason without notice or liability (including, for example, if we learn that you have provided us with false or misleading information, or interfered with other users or the administration of our website or services).


The terms of our Privacy Policy govern the processing of all personal data collected from you in connection with your purchase of products through the Website.

Force Majeure

THE BETWINS shall not be liable for any delay or failure in performance caused by circumstances beyond its reasonable control

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